Privacy policy

Last updated: May 12, 2026

Delibre operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated and elevated shopping experience.

Our store is powered by Shopify, which allows us to offer our products, process orders, and provide the services available through our website. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, browse our products, make a purchase, interact with our services, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply specifically to matters concerning the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of our website or services, you acknowledge that you have read and understood this Privacy Policy, including how your personal information may be collected, used, and disclosed.

 

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you, relates to you, or can reasonably be connected to you. This does not include information that has been collected anonymously or de-identified in a way that can no longer reasonably identify you.

Depending on how you interact with Delibre, where you are located, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Information
    This may include your name, email address, phone number, billing address, and shipping address.
  • Payment and Financial Information
    This may include payment card details, billing information, transaction details, payment method, payment confirmation, and other information required to process your purchase securely.
  • Account Information
    This may include your username, password, security questions, preferences, account settings, and any details connected to your customer account.
  • Order and Transaction Information
    This may include the products you view, add to your cart, save to your wishlist, purchase, return, exchange, cancel, or have purchased in the past.
  • Communications With Us
    This may include any information you choose to share when contacting us, such as through customer support inquiries, email, forms, or other communication channels.
  • Device and Technical Information
    This may include information about your device, browser, network connection, IP address, and other unique identifiers used to help operate and improve our website.
  • Website Usage Information
    This may include details about how you browse, interact with, and navigate our website, including the pages you visit, the products you view, and the way you engage with our services.

 

Sources of Personal Information

We may collect personal information from different sources, depending on how you interact with Delibre and our services. These sources may include:

Directly From You
We collect information you choose to provide, such as when you create an account, place an order, browse our website, contact us, subscribe to our emails, or otherwise share your information with us.

  • Automatically Through Our Website
    We may collect certain information automatically when you visit or use our website, including information from your device, browser, or network connection. This may also include information collected through cookies and similar technologies.
  • From Service Providers
    We may receive personal information from trusted service providers who help us operate our store, process payments, fulfill orders, manage website features, provide customer support, or support other business functions on our behalf.
  • From Partners or Other Third Parties
    We may also receive information from selected partners or third parties when permitted by applicable law, such as tools, platforms, or services that help us improve your shopping experience, personalize our services, or support our business operations.

 

How We Use Your Personal Information

Depending on how you interact with Delibre and which services you use, we may use your personal information for the following purposes:

  • To Provide, Personalize, and Improve Our Services
    We use your personal information to operate our store and provide you with a smooth shopping experience. This includes processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, maintaining your account, remembering your preferences, saving items you may be interested in, enabling product reviews, and sending account or order-related notifications.

We may also use your information to personalize your experience with Delibre, such as recommending products based on your purchases, browsing activity, or items added to your cart.

  • For Marketing and Advertising
    We may use your personal information to share marketing, promotional, or advertising communications with you by email, text message, postal mail, or through online advertising. This may include updates about new arrivals, curated collections, special offers, or products that may interest you based on your previous purchases or activity on our website.
  • For Security and Fraud Prevention
    We use personal information to help protect your account, provide a secure payment and shopping experience, and detect, investigate, or prevent fraudulent, unauthorized, unsafe, illegal, or malicious activity.

If you create an account with us, you are responsible for keeping your login details confidential. We recommend that you do not share your username, password, or account access information with anyone.

  • To Communicate With You
    We may use your personal information to respond to your questions, provide customer support, send important updates, and maintain our business relationship with you.
  • For Legal and Compliance Purposes
    We may use your personal information when necessary to comply with applicable laws, respond to valid legal requests, cooperate with law enforcement or government authorities, participate in legal proceedings, enforce our terms and policies, or investigate potential violations of our rights, services, or policies.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

 

Relationship With Shopify

Our store and services are hosted by Shopify, a trusted commerce platform that helps us operate our website, process transactions, and provide you with a smooth shopping experience.

When you visit, use, or make a purchase through Delibre, certain personal information may be collected and processed by Shopify in order to support, deliver, and improve the services available through our store. Information you provide through our website may also be transmitted to and shared with Shopify, as well as with selected third parties that help provide these services. These parties may be located in countries other than the country where you reside.

To help protect, grow, and improve our business, we may use certain Shopify features that rely on information collected from your interactions with our store, Shopify, and other merchants using Shopify’s platform. These enhanced features may help improve security, personalize your experience, support business operations, and optimize the services we provide.

In these circumstances, Shopify may be responsible for certain processing activities involving your personal information, including responding to requests related to your privacy rights where applicable.

To learn more about how Shopify collects, uses, and protects personal information, and to understand any rights you may have depending on where you live, you may review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal Link.

 

Third-Party Websites and Links

Our website and services may include links to third-party websites, platforms, or online services that are not operated or controlled by Delibre.

If you choose to access a third-party website or platform through a link on our website, we encourage you to review their privacy policy, security practices, and terms of use before sharing any personal information. Delibre is not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites, platforms, or content.

Information you share publicly or semi-publicly, including on social media platforms or third-party websites, may be visible to other users and may be used by those platforms or third parties according to their own policies.

The presence of a third-party link on our website does not automatically mean that Delibre endorses, approves, or is responsible for the content, products, services, owners, or operators of that third-party platform, unless clearly stated otherwise.

 

Security and Retention of Your Information

We take reasonable steps to help protect your personal information and support a secure shopping experience. However, please note that no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information sent to us online may not always be fully secure while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as reasonably necessary, depending on the purpose for which it was collected. This may include keeping information to maintain your account, provide our services, process orders, support customer service, comply with legal obligations, resolve disputes, prevent fraud, or enforce our terms, policies, and agreements.

 

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary by location, may apply only in specific circumstances, and may be subject to exceptions under applicable law. In some cases, we may decline a request where permitted or required by law.

Your privacy rights may include:

  • Right to Access or Know
    You may have the right to request access to the personal information we hold about you.
  • Right to Delete
    You may have the right to request that we delete certain personal information we maintain about you.
  • Right to Correct
    You may have the right to request that we correct inaccurate or incomplete personal information we hold about you.
  • Right to Data Portability
    You may have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to a third party.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising
    Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or the use of your personal information for targeted advertising, as defined by applicable privacy laws.

 

Where available, you may exercise these rights through the options provided on our website or by contacting us directly. If you visit our website with the Global Privacy Control opt-out signal enabled, we may treat this as a request to opt out for the browser and device used to access our website, depending on applicable law. If the signal can be associated with a Shopify account, the opt-out request may also be applied to that account.

Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals sent by browsers or devices.

Managing Marketing Communications
We may send you promotional emails about new arrivals, curated collections, offers, or updates from Delibre. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Please note that even if you opt out of promotional emails, we may still send you non-promotional messages, such as order confirmations, account updates, shipping notices, or customer service communications.

How to Exercise Your Rights
You may exercise your rights where indicated on our website or by contacting us using the contact details provided in this Privacy Policy.

To learn more about how Shopify uses personal information and any rights you may have regarding data processed by Shopify, you may review Shopify’s privacy resources.

We will not discriminate against you for exercising your privacy rights. Before processing certain requests, we may need to verify your identity as permitted or required by applicable law.

Where allowed by law, you may also designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you have authorized them to act for you, and we may also ask you to verify your identity directly with us.

We will respond to privacy requests within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints about how Delibre collects, uses, or processes your personal information, please contact us using the contact details provided in this Privacy Policy.

We take privacy-related concerns seriously and will review your request in accordance with applicable law.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

Please note that your personal information may be transferred, stored, or processed outside of the country where you live.

When this happens, we take steps to ensure that your personal information is handled in accordance with applicable privacy laws and appropriate protection standards.

If your personal information is transferred outside of the European Economic Area or the United Kingdom, we may rely on recognized legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent safeguards issued by the appropriate UK authority, where required.

These measures are intended to help ensure that your personal information remains protected when processed internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or regulatory obligations.

When updates are made, we will post the revised Privacy Policy on this website and update the “Last Updated” date accordingly. Where required by applicable law, we may also provide additional notice regarding significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how Delibre collects, uses, and protects your personal information.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at support@delibre.ca